A common issue that comes up with Notability, is that it does not download through the Absolute Apps application. There are some things you can try before submitting a form through the Silver Creek Help Desk application.
Things to try:
- Reboot the iPad – hold the lock button until you can select to turn it off, wait a few moments and turn it back on
- Try installing Notability again through Absolute Apps
If this does not fix the issue, you can submit a request in the Help Desk application.